KROUNED BODY CARE POLICIES

Our products are not resistant to HIGH TEMPERATURES, and may melt if exposed to extensive heat. Be sure to unbox upon mail delivery. Krouned body care does NOT accept responsibility  for melted products. The CUSTOMER is responsible for the reshipping of replaced product.

ABSOLUTELY NO EXCHANGE OR RETURN OF PRODUCTS ONCE AN ORDER IS PLACED, ALL ORDERS ARE FINAL.

DAMAGED PRODUCTS (not melted or heat related) may be exchanged or refunded within 7 days after delivery. Customers must send pictures of each damaged item within 4 days of receiving product. ABSOLUTELY NO refunds or exchanges after 7 days of delivery.

ABSENT PRODUCTS must be reported within 4 days of delivery. Krouned body care will not be responsible for products not reported absent more than 4 days after delivery.

items returned to us due to incorrect shipping address, being unclaimed at shipping company or refused, are subjected to a 15% restocking fee. BE ADVISED, shipping fees are non-refundable.

NOT FDA APPROVED- Please contact your medical practitioner before use. Our products are based on home/ cultural remedies, they are not currently FDA APPROVED.

Krouned body care promise to ship all orders within 4-7 business days. Delivery date may change due to weather conditions. Orders are mailed to the buyer’s address unless otherwise specified.  A tracking number will be sent to the customer's emailed address. Krouned body care does not accept responsibility for lost or stolen items and will not provide a refund for such items. Contact the shipping company for better assistant to locate your product(s).

A tracking number will be provided for all shipped products.

Large items are packaged in sturdy boxes and small items may be packaged in padded envelopes.